Job Purpose:
The Commercial Services Officer is responsible for managing and developing commercial service activities within the terminal, ensuring high-quality service delivery to concessionaires, partners, and passengers while supporting revenue generation objectives.
Job Responsibilities:
- Oversee and coordinate day-to-day commercial service activities within the terminal commercial operations area.
- Manage relationships with commercial service providers, vendors, and partners operating within the terminal.
- Monitor and ensure compliance of commercial service operators with contractual obligations, service standards, and airport regulations.
- Identify opportunities to introduce new commercial services and enhance existing offerings to improve passenger experience and increase non-aeronautical revenue.
- Conduct regular inspections and audits of commercial service areas to ensure quality, safety, and brand standards are maintained.
- Handle operational issues, escalations, and complaints related to commercial services in a timely and professional manner.
- Prepare performance reports, revenue analysis, and service quality dashboards for management review.
- Support the negotiation and administration of commercial service contracts and agreements.
- Collaborate with the F&B, Retail & Duty Free, and Area Allocation teams to ensure integrated and seamless commercial operations across the terminal.
- Liaise with other departments (Operations, Security, Facilities) to support the smooth functioning of commercial service areas.
- Maintain accurate records of agreements, permits, and commercial service documentation.
Requirements
Education requirements: Bachelor's degree in Business Administration, Commerce, or a related field.
Certification Requirements: Relevant certifications in Commercial Management, Retail Operations, or Hospitality are an advantage.
Experience: Minimum 2 years of relevant experience including 1 year in Airports.
Languages: Arabic (Fluent), English (Proficient).
Technical Skills:
- MS Office Suite (Word, Excel, PowerPoint).
- Reporting & data analysis.
- Contract & document management.
- Commercial operations systems.