Job Description
About You:
We’re looking for a Customer Service professional with:
- At least 1 year of experience in Customer Service
- At least 1 year of experience in a Contact Centre (preferred)
- Excellent communication & problem-solving skills
- Ability to stay calm & think fast in urgent situations
- Strong teamwork, adaptability, and attention to detail
- Commitment to growing your career with AA Ireland
- A strong work ethic & results-driven mindset
Your Role as a Customer Service Agent:
- Assist Members & customers with roadside breakdown assistance
- Deliver excellent customer service, meeting KPIs and performance targets
- Create a positive first impression by being professional, friendly & helpful
- Handle objections & resolve issues, escalating complex cases when needed
- Contribute to process improvements and team success
All your information will be kept confidential according to EEO guidelines.