· Proactively seek business development opportunities by reaching out to existing and new clients to understand their needs and expectations.
· Build and maintain strong, long-lasting client’s relationships through effective address of client’s inquiries, concerns, and feedback promptly and professionally.
· Procure, maintain and develop meaningful relationships with existing and new clients to improve retention rate by actively reaching out to key accounts and private clients on regular basis
· Receive and resolve customers’ concerns and enquiries to your best ability and achieve maximum revenue
· Maintain accurate records in the CRM system.
· Analyze client’s data to identify trends and opportunities for improvement.
· Collaborate and work closely with internal stakeholders to fulfil client’s expectations and business objectives, to have resolution of customer issues, inventory supplies, logistics and fulfilment of orders management.
· Ability to partner with multiple departments and stakeholders.
· Excellent problem-solving skills with meticulous attention to detail.
· Ability to work collaboratively in a team environment.
· Assist in drafting proposals to generate more revenue from clients.
· Provide administrative support to ensure smooth day-to-day operations.
· Any other ad-hoc duties as assigned by the management
Requirements
· Degree in a relevant discipline.
· At least 2 years of experience in managing customer service and expectations of high-profile clients.
· Proven experience in customer relations or a similar customer-facing role.
· Resourceful, positive attitude, and focus on customer satisfaction in a fast-paced environment
· Proficient in internet and Microsoft applications.
· Good communication skills in both English and Chinese to liaise, translate and communicate with Chinese speaking clients effectively.
· Proven ability to negotiate.
· Strong customer service recovery and conflict resolution skills.
· Good organizational skills.
Benefits
- We offer attractive salary packages that commensurate with relevant work experience
- Annual Leave from 14 days to 18 days
- Medical Outpatient insurance coverage
- Group Hospitalization and Surgery insurance coverage
- Group Dental insurance coverage
- Performance bonuses subject to company's and individual's performances