Job Title: Billing Specialist I
Location: Remote (Must Sit in EST)
Duration: 9+ Months
Job Description:
The Billing Specialist I contributes to company objectives by providing frontline, billing-related service and call support to internal and external clients as well as partners and vendors.The Billing Support team is the first line of contact for customers with billing related questions and interacts with all other Accounting Operations teams, including Contracts Processing, Accounts Receivable, Billing Ops, and Collections as well as the F&I, DMS, and other Business leaders and Sales teams.
Job Requirements:
Candidate must sit in EST.
The expectations and responsibilities of the role include:
Answer inbound inquiries, via phone and email, from external and internal clients related to BillingReviewing, understanding, and conversing with clients regarding their contract terms, invoicing, and accounts receivable balances
Presenting information to clients clearly and concisely as well as documenting this information appropriately in Salesforce and SAP
Collaborate within the Finance Team (Contracts, Accounts Receivable, Billing Ops, and Collections) as well as other internal teams (e.g. Sales, Retention, Business Leadership) as needed to resolve all client inquiries
Requirements:
Previous experience answering a high volume of incoming calls.
Salesforce experience is a plus +
Genesys experience is a plus +
