Bilingual Medical Virtual Assistant - Appointment Setting & Patient Support

<p><strong>Job Title: Medical Virtual Assistant – Appointment Setting &amp; Patient Support (Bilingual Spanish/English) </strong></p><p><strong>Job Code:</strong> [PM-P]</p><p><strong>Location:</strong> Remote | Latin America</p><p><strong>Position Type:</strong> Part-Time</p><p><strong>Rate: </strong>$6 – $8 per hour (depending on experience) </p><p><strong>Work Schedule: </strong></p><p><strong>Training:</strong></p><ul><li>Mon–Fri | 3:00 PM – 7:00 PM (4 hrs/day)</li><li>Weekends off</li></ul><p><strong>After Training:</strong></p><ul><li>Weekends required (~3 hrs/day)</li><li>Additional weekday shifts</li><li>2 weekday days off (schedule varies)</li></ul><p></p><p><em>Flexibility required: Occasional schedule adjustments may occur to help cover shifts when needed.</em></p><p></p><h3>Job Summary and Client Overview</h3><p>We are seeking a Bilingual Medical Virtual Assistant (Spanish/English) to support a growing medical aesthetics clinic. This role focuses on responding to new leads, scheduling patient appointments, providing patient support, and assisting with clinic operations.</p><p>The ideal candidate is highly responsive, compassionate, and proactive. You will play a key role in ensuring patients receive timely communication while helping maintain a full and organized appointment calendar.</p><p></p><h3>Key Responsibilities</h3><ul><li>Respond to incoming leads within 1–5 minutes (ideally within 1 minute)</li><li>Engage potential patients and convert leads into booked appointments</li><li>Schedule and confirm patient appointments</li><li>Send reminders and follow-ups</li><li>Proactively reach out to patients due for recurring services</li><li>Handle patient inquiries through calls, texts, and email</li><li>Provide excellent customer service and patient care</li><li>Manage emails and messages (sorting, responding, prioritizing)</li><li>Assist with newsletters and patient communication</li><li>Manage calendar and scheduling tasks</li></ul><p></p><h3>Tools &amp; Systems</h3><ul><li>Google Voice or VOIP systems</li><li>Email and calendar management platforms</li><li>Electronic Health Record system (Aesthetic Records)</li></ul><p><strong>Requirements</strong></p><ul><li>Fluent in both Spanish and English (spoken and written)</li><li>Clear or minimal English accent</li><li>Excellent written and verbal communication skills</li><li>Strong professional writing and communication standards</li><li>Healthcare or medical support experience preferred</li><li>HIPAA training or certification preferred (or willingness to obtain)</li><li>Strong attention to detail and organizational skills</li><li>Ability to work independently in a remote environment</li><li>Compassionate and patient-focused approach to customer service</li><li></li></ul><h3>Basic requirements</h3><ul><li>Must be proficient in speaking and writing English very clearly</li><li>Must have relevant work experience</li><li>Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]</li><li>Must be available for video meetings with your camera on (when needed)</li></ul><p></p><h3>Technical requirements</h3><ul><li><strong>Device: </strong>Reliable laptop or desktop computer.</li><li><strong>Internet:</strong> High-speed connection (minimum 10 Mbps).</li><li><strong>Audio: </strong>Noise-canceling headset.</li><li><strong>Video:</strong> Webcam for virtual meetings.</li><li><strong>Workspace: </strong>Quiet, professional environment.</li></ul><p><strong>Benefits</strong></p><ul><li>Dedicated HR &amp; Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.</li><li>Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.</li><li>HIPAA &amp; Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.</li><li>Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.</li><li>Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.</li><li>Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.</li><li>Access to Tools &amp; Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.</li><li>Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.</li></ul><p></p><p><em>These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.</em></p>