At Coface we make trade happen everyday
Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.
With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.
Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.
Shape the future of trade with us. Join our Happeners!
MISSION :
As we expand our Debt Collection capabilities across Australia and New Zealand, we are building a high-performance team to deliver commercial recovery outcomes supported by world-class risk data and underwriting expertise. The B2B Debt Collector plays a critical role in Coface’s collections offering in ANZ. You will get the opportunity to manage a portfolio of domestic receivables, delivering strong recovery outcomes for our clients.
MAIN RESPONSIBILITIES:
Commercial Debt Recovery
- Manage a portfolio of B2B debt collection cases across ANZ
- Drive recovery through negotiation, structured follow-ups, and escalation strategies
- Engage with debtors to secure payment, negotiate settlements, and agree payment plans
- Assess debtor financial position and recommend appropriate recovery pathways
- Work with internal and external partners (legal firms, global Coface network) for escalations
- Maintain accurate case tracking and ensure maximum recovery rates
Client Advisory & Relationship Management
- Act as a trusted advisor to clients
- Provide regular updates on recovery strategies, progress, and expected outcomes
- Participate in some client meetings, reviews, and strategic discussions
Dispute Resolution & Negotiation
- Manage commercial disputes (billing, contractual, service delivery)
- Liaise with both creditor and debtor stakeholders to resolve disputes commercially
- Apply strong negotiation skills to balance speed of recovery vs value maximisation
- Communicate clearly with all stakeholders on risks, options, and recommended actions
Risk, Compliance & Governance
- Ensure compliance with Australian and New Zealand debt collection regulations
- Adhere to Coface global compliance standards (KYC, fraud awareness, data protection)
- Identify early warning signals of insolvency or financial distress
- Prepare documentation and support legal escalation where necessary
- Maintain high-quality, audit-ready case notes and reporting
- Strong negotiation and influencing skills
- Experience handling disputes and complex debtor conversations
- Ability to manage multiple cases with strong prioritisation discipline
- Excellent communication skills (written and verbal)
- Degree educated in Commerce, Laws or relevant subject
Ideal candidate:
- Experience in B2B/commercial debt collection or credit management is preferred but not essential
- Knowledge of insolvency processes and legal recovery frameworks
- Familiarity with credit risk data / bureau insight
- At least 1 year’s experience in a comparable role
- Commercially driven with a strong recovery mindset
- Professional, resilient, and results-oriented
- Strong stakeholder engagement capability
- High attention to detail and process discipline
- Ability to operate in a scale-up / launch environment
- Hybrid working model after the first month
- Great place to work: central and modern office
- Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
- Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field