About The Role
The Authenticity Manager is responsible for helping grow Bazaarvoice’s Authenticity Presence in India and overseeing the day-to-day work of a team up to 15. The role ensures the team delivers high-value content authentication that consumers can trust, while meeting all operational metrics and time-sensitive client commitments.
Key Responsibilities & Skills
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Manage a team of 15-20 authenticity agents who monitor user generated content for fraudulent activity.
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Track and Deliver on standardized performance metrics.
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Recruit, hire, and train new staff for your teams.
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Collaborate with the trainer role to ensure maintenance of training materials and up-to-date staff training.
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Coach new hires and tenured teammates on queue skills and best practices.
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Mentor and coach teammates on daily tasks to help them succeed in meeting and exceeding performance metrics, while maintaining compliance and promoting team engagement.
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Promote team engagement by championing BV’s core values and participating in team building activities.
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Demonstrate self-sufficiency in managing performance in a queue environment.
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Strong aptitude to identify trends and analyze data.
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Excel at actively engaging with team members in multiple locales.
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Command strong verbal and written professional communication skills, with the ability to provide constructive feedback.
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Ability to self-manage multiple tasks and priorities to completion, using positive collaboration, leadership skills, and effective communication.
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Provide support as needed for ad hoc projects/requests.
Required Qualifications & Experience
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5+ years of experience working in fraud detection.
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1–2 years experience in a management role.
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Experience working in Content Management Systems. (Accertify preferred)
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A background in fraud detection and shift management is strongly preferred.
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Proficient in English including modern slang.
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Proficient with Office applications (Word, Excel, and Outlook), online communication tools (Slack and Teams), forums, and web applications.
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Bachelor’s degree or equivalent international credential.
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Proven experience actioning feedback in a positive and professional manner.
Why You’ll Love Working with Us?
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Work with cutting-edge technology in a collaborative, global team
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Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more).
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We’re Great Place to Work Certified (4 years in a row!).
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Hybrid work model (3 days in office – Prestige Tech Pacific).
If this sounds like you, let’s talk