A bit about us...
We are timeless, modern, classic and sophisticated.
Calvin Klein is the 2nd largest apparel company globally. Our all-American designs transcend our men’s, women’s and collection apparel, sportswear, jeanswear, underwear, tailored, accessories and a range of licensed products such as fragrances and home furnishings.
DEPARTMENT INFORMATION
When it comes to shopping at Calvin Klein our customers only deserve the very best in store experience we can offer. You will be working as part of our store team in a luxury retail environment where you will share a passion for our brand and our values with our customers and colleagues. Through these iconic products we strive to engage and inspire our consumers around the world.
A bit about the role...
We are looking for a hands-on and ambitious Assistant Manager with a passion for people as well as our product. As a member of the store management team, our AM’s role is to support the management & daily operation of the store to include sales, customer service, personnel, administration, communication, marketing and merchandising. Holding the ability to conduct Store Manager duties in their absence and driving store results will be key to this role too.
Leading by example and putting all the PVH Values to practice are also of importance in this role. You will be inspiring your team to generate sales & profit, minimize losses and create the best possible customer experience whilst ensuring the store is visually distinctive & impeccably maintained.
POSITION REQUIREMENTS
- Maintain corporate visual merchandising directives and standards for sales floor and back room. Work alongside the VM Team to ensure that there is clear communication and understanding between VM & store to achieve Hilfiger VM best practices.
- Partner with store management team to build on business opportunities and achieve Company standards & objectives.
- Focus staff on the importance of quality of relationships with internal & external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
- Complete daily/weekly store walk-throughs; evaluate product performance, pricing, staff service levels and inventory levels. Communicate to the Store Manager what is driving sales and discuss any issues/priorities, in order to develop strategies to maximize business. Ensure they are weekly visual presentation action plans.
- Work with SM to build bench strength for key positions, including possible successors.
- Participate in weekly management meetings alongside other staff meetings.
- Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
- Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner
- Minimum 4 years of progressively responsible Retail experience
- Minimum 2 years of management experience in the service or Retail industry
A bit about you...
Ideally you'll have thorough experience at a managerial level within the retail or service industry and be used to collaborating in a fast paced environment. You'll have the best people management skills, always looking for new ways to collaborate and come up with new solutions. Most importantly, you'll love our product as much as we do!
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.