Description
About the Role:
Snapscale is looking for an experienced Healthcare Virtual Assistant (HVA) with appointment setting experience to join our team as a skilled US Clinic Coordinator in a remote setup. This role plays a key part in ensuring a seamless patient experience through accurate scheduling, communication, and healthcare coordination. If you have strong communication skills, attention to detail, and a passion for healthcare, we’d love to hear from you!
Key Responsibilities:
• Verify patient benefits and insurance coverage
• Reactivate past patients and maintain engagement
• Answer inbound calls and assist with inquiries
• Follow up on appointment confirmations and reminders
• Make outbound calls to leads and potential patients
• Schedule and reschedule patient appointments efficiently
• Process refills and follow clinic policies
• Manage electronic medical records (EMR)
• Audit labs and follow up on missing results
• Monitor and oversee virtual clinic kiosk workflows
Perks:
• Health Maintenance Organization (HMO)
• Competitive pay
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance
• Perfect attendance bonus
• Yearly salary increase
• Opportunities for career growth and development
Requirements
• Experience in appointment setting (scheduling, rescheduling, confirming appointments, and patient follow-ups) is required
• Must have experience working with US-based clinics and/or healthcare environments
• Experience in EMR, insurance verification, patient coordination, and inbound call handling
• Experience in processing refills, auditing labs, and following up on lab results
• Medical billing and coding experience is a plus
• Strong written and verbal English communication skills
• Highly organized, detail-oriented, and self-motivated
• Must have stable internet connection and a dedicated quiet workspace for remote work