Remote
Overview
LevelEntryPosition TypeFull TimeJob Shift1st ShiftEducation LevelHigh SchoolCategoryHealth Care
Description
Position Summary
The Admissions Administrative Assistant is responsible for supporting efficient and effective admissions and records processes for the Admissions team. This position plays a key role in managing client admissions by organizing records, tracking documentation, ensuring compliance with privacy regulations, and supporting communication and administrative tasks to facilitate a smooth intake process.
Relationships and Contacts
Within the organization: Maintains frequent and close working relationships with admissions, operations, and clinical team members.
Outside the organization: Initiates and maintains working relationships with clients and families, clinical providers, referral partners, and vendors as needed and directed.
Position Responsibilities
Essential Responsibilities
1. Obtains and organizes client records in accordance with company policies and confidentiality standards.
2. Requests and tracks Release of Information (ROI) forms from clients or external providers.
3. Accurately completes financial documentation related to client admissions.
4. Prepares and sends templated email communications regarding scheduled admissions.
5. Maintains accurate and up-to-date records in both digital and/or paper filing systems.
6. Communicates with admissions coordinators/internal staff, providers, and if necessary, the client/loved ones to gather required documentation.
7. Follows up timely on outstanding documentation and maintains tracking logs as needed.
8. Ensures compliance with privacy regulations (e.g., HIPAA, etc.).
9. Assists with general administrative tasks to support admissions and operations.
Additional Responsibilities
1. Functions within the guidelines of the company’s Code of Ethics and in accordance with corporate compliance.
2. Adheres to company policies, procedures, rules, and regulations, implementing regularly.
3. Attends and completes all training within assigned time frames as required.
4. Writes clearly, informatively, and effectively.
5. Performs other duties as assigned
Qualifications
Minimum Requirements
Education and Experience
Position requires a high school diploma or equivalent and a minimum of one year of administrative experience. Diploma or equivalent and administrative experience within a healthcare, behavioral healthcare, or client services setting preferred. Experience working with EMR/EHR systems or document management platforms, knowledge of HIPAA or other relevant privacy regulations, and bilingual in Spanish a plus.
Physical Requirements
· While performing the duties of this job, the employee will be required to communicate with peers, clients and/or vendors.
· Performs duties that may require the employee to sit or remain stationary for periods of time.
· While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste, or smell.
· Ability to move up to 25 pounds.
Skill Competencies
· Demonstrates strong problem solving and analytical skills.
· Demonstrates excellent organizational and time management skills.
· Demonstrates excellent verbal and written communication skills.
· Fosters teamwork, a positive work environment, and demonstrates collaborative skills working with a variety of groups.
· Performs duties independently, responsibly, with an elevated level of integrity, and the ability to exercise sound judgment and discretion.
· Demonstrates knowledge of Release of Information and client documentation processes.
· Demonstrates strong customer service skills.
· Proficient with computer software applications including Microsoft Outlook, Word, and use of standard office equipment.
· Demonstrates alignment with and commitment to the Company’s mission, vision, values, and treatment philosophy.