Company Name: Testing Inc
Provide administrative assistance and for a business owner in New York, following established processes while resolving inquiries efficiently and accurately. Key Performance Indicators: • Maintain accurate ticket and record updates • Escalate complex issues appropriately • Improve resolution quality and customer satisfaction • Achieve consistent performance with minimal rework Qualifications: • High school diploma or equivalent • Ability to work onsite in New York • Authorization to work in the United States Additional Information: Summer Fridays!
Required Qualifications
- High school diploma or equivalent
- Ability to work onsite in New York
- Authorization to work in the United States
- Ticketing/helpdesk systems
- Email and chat support tools
- MS Office (Word, Excel)
- Customer-focused communication
- Problem-solving and troubleshooting
- Time management
- Attention to detail
- Professional, empathetic tone