Caliber Home Loans, Inc. is one of the nation's fastest-growing mortgage lenders. We didn't move into the fast lane because of clever marketing campaigns or flashy television ads -- our talented employees worked hard to help us rise to the top of our industry.
Here at Caliber, we've replaced the stereotypical corporate culture with a casual "dress for your day" work atmosphere that promotes creativity and a collaborative environment that allows our team members to thrive.
The Account Resolution Specialist is responsible for handling both inbound and outbound calls for accounts that are 1-44 days past due. Along with handling customer inquiries and establishing payment arrangements, the Account Resolution Specialist will identify potential opportunities to assist our customers who may be experiencing a hardship.
Hablas Espanol y Ingles? Caliber paga un salario mas alto por sus habilidades bilingue para ayudar a nuestros clientes que hablan Espanol y tambien a nuestros clientes que hablan Ingles.
RESPONSIBILITIES:
• Handling both inbound and outbound calls using an automated dialer system in a fast-paced environment.
• Ability to type/multi-task while effectively speaking to the customer.
• Ability to provide industry leading customer experience.
• Process payments over the phone and answer general questions regarding the customers account.
• Probe the customer’s circumstances in order to educate and provide direction for full account resolution.
• Follow the established quality guidelines to effectively ensure compliance with mortgage industy regulations.
• Ability to utilize all available skip tracing tools.
Our ideal candidate works with integrity, resiliency, self-conficence, and has a strong work ethic.
The Account Resolution Specialist is responsible for handling both inbound and outbound calls for accounts that are 1-44 days past due. Along with handling customer inquiries and establishing payment arrangements, the Account Resolution Specialist will identify potential opportunities to assist our customers who may be experiencing a hardship.
Hablas Espanol y Ingles? Caliber paga un salario mas alto por sus habilidades bilingue para ayudar a nuestros clientes que hablan Espanol y tambien a nuestros clientes que hablan Ingles.
RESPONSIBILITIES:
• Handling both inbound and outbound calls using an automated dialer system in a fast-paced environment.
• Ability to type/multi-task while effectively speaking to the customer.
• Ability to provide industry leading customer experience.
• Process payments over the phone and answer general questions regarding the customers account.
• Probe the customer’s circumstances in order to educate and provide direction for full account resolution.
• Follow the established quality guidelines to effectively ensure compliance with mortgage industy regulations.
• Ability to utilize all available skip tracing tools.
Our ideal candidate works with integrity, resiliency, self-conficence, and has a strong work ethic.
Caliber benefits and perks will WOW you!
Our benefits package includes: comprehensive medical, dental, and vision insurance, short-term and long-term disability, 401(k),10 employer paid holidays, as well as numerous employee discount programs.
We are proud to be a military friendly employer and provide paid leave during military assignments for employees who serve in the Guard or Reserve.
Caliber is an equal opportunity employer.
Job Type: Full-time
Salary: $16.34 to $18.00 /hour