Account Manager, Enterprise

Job Summary

The Account Manager, Enterprise is responsible for managing and growing a defined set of accounts within the assigned region. This role focuses on driving net new revenue while supporting renewals, increasing product adoption, and ensuring long-term customer success. 
You will build strong relationships with strategic customers, identify new business opportunities, and collaborate closely with in-region Account Managers and cross-functional teams. The primary objective is to drive net-new ACV while supporting retention and expansion across the enterprise customer base. 
 

What you will do

• Manage and grow a portfolio of enterprise accounts within the assigned territory 
• Create a Territory Pan to identify and close net new revenue opportunities in existing and prospect customers
• Support renewals and expansion within existing accounts 
• Build and maintain strong relationships with key customer stakeholders 
• Conduct discovery to build a pipeline of new logo opportunities and existing customer upsells
• Partner closely with in-region Account Executives on account strategy and execution.  Work cross functionally with Account Executives to ensure customer satisfaction within the Region
• Navigate complex sales cycles and influence decision-making across stakeholders 
• Utilize internal systems (SFDC, Clari, Apttus) for forecasting, quoting, and pipeline management 
• Act as a liaison between customers and internal teams (e.g., business desk, order management) to ensure smooth deal execution 
• Maintain accurate forecasting and pipeline visibility 
• Travel as needed for customer meetings, events, and regional engagement 

 
 
Core Competencies

• Strong relationship-building and customer engagement skills 
• Active listening and effective communication 
• Curiosity and strong discovery skills to uncover customer needs 
• Ability to influence and persuade stakeholders 
• Resilience and composure in a fast-paced, dynamic  environment 
• Organizational awareness and ability to navigate internal dynamics 

 
 
What you will have

• Proven track record of meeting or exceeding sales targets 
• Strong written and verbal communication skills 
• Experience managing complex sales cycles and multiple stakeholders in a Saas environment. 
• Strong negotiation and objection-handling abilities 
• Proactive, resourceful, and solution-oriented mindset 
• Ability to collaborate effectively across teams 

Benefits

• Competitive compensation and comprehensive health, dental, and vision coverage 
• Retirement savings programs with company matching (401(k) or RRSP) 
• Generous paid time off, including holidays, and vacation 
• Paid parental leave and family support benefits 
• Life and disability coverage 
• Flexible spending and health savings options (where applicable) 
• Health and wellness support, including gym reimbursement and wellness programs 
• Employee Assistance Program with 24/7confidential support for employees and families 
• Education assistance and professional development opportunities 
• Access to LinkedIn Learning and continuous learning resources 
• Employee referral bonus program and additional company perks and discounts 
• Business travel insurance and global employee support programs 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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