Remote
We are seeking a highly organized and proactive Sales Internal Account Coordinator to serve as the essential backbone of our sales team. In this role, you will provide critical administrative and operational support to enable our Sales Managers working with some of our largest customers including The Home Depot, Lowe’s, Amazon, etc to focus on building relationships and growing business. The ideal candidate is detail-oriented, excels at multitasking, has excellent communication skills, and thrives in a fast-paced sales environment. The Sales Internal Account Coordinator ensures smooth sales processes, accurate data management, timely order processing, and exceptional customer support — ultimately contributing to team performance and customer satisfaction. The position offers career growth opportunities and can serve as a pathway to other roles within Orbit, including but not limited to Sales, Product Management, Marketing, Operations and/or Supply Chain.
Essential Job Functions:
• Process and manage sales orders, manage customer data management systems, help in setup and execution of new products with key accounts in a team environment.
• Maintains and updates Customer Programs with key customer information,
• Reviews, analyzes and updates regular reports, performance metrics, and dashboards for management review
• Coordinates logistics for sales activities, trade shows, client events, samples, and marketing collateral distribution
• Serves as a key point of contact for customer inquiries, order status updates, and basic issue resolution; escalate complex matters to appropriate team members
• Handles post-sales support tasks such as following up on deliveries, addressing customer concerns, and facilitating issue resolution
• Partners with internal teams (Sales, Product Management, Operations/Logistics, Accounting, and Purchasing) to drive customer satisfaction and to resolve issues and improve processes
• Takes incoming calls regarding Sales Operations and answers related inquiries
Preferred Skills:
• Familiarity with sales processes and basic business terminology
• Proficient MS Office Suite, Outlook, Excel, PowerPoint, etc.
• Experience with MS D365 a plus but not required.
• Experience in Lawn and Garden or irrigation a plus but not required.
Requirements:
• Diploma, or related field preferred (Degrees in progress OK)
• 1-3 years in customer service or sales or sales operations preferred but not required
• Ability to travel on occasion to support our growing business
