What Customer Service Ops- Canadian Team contributes to Cardinal Health
Onboarding and managing customer and vendor set-ups via legacy FDSI implementation, vendor management and billing systems and processes for Canadian customers as well as various other duties.
Qualifications
- Diploma or SHS Graduate/2 years completed with minimum of 3 years' experience
- Call center or customer service experience
- U.S. customer relationship management experience, preferred
- Intermediate analytical, problem solving, critical thinking and proactive investigative skills
- Strong communication skills (verbal & written) and customer focus
- Ability to follow SOPs and pays attention to details
- Intermediate Excel and Outlook skills
- Basic SQL is a plus (modifying query)
- Ability to process data entry work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.)
- Ability to work in a collaborative environment and train and coach others
- Ability to handle a fast-paced transactional environment
What is expected of you and others at this level
- Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
- In-depth knowledge in technical or specialty area
- Applies advanced skills to resolve complex problems independently
- May modify processes to resolve situations
- Works independently within established procedures; may receive general guidance on new assignments
- May provide general guidance or technical assistance to less experienced team members
- Technical Call Center
- Demonstrates specialized knowledge of systems and products and how they are used in customers' businesses
- Diagnoses and supports on moderately complex system and device problems/issues
- Coordinates problem resolution and escalation process
- Document system and device resolution techniques for the benefit of the team
Job Responsibilities
- Vendor Relations – invoice analyses, outreach/management, and compliance management and conversations
- Implementation – net new implementation setups/calls and PO/AP file exchange testing
- Audit and Billing – Freight and audit, PO research and matching, and billing and invoicing
- Customer Care – claims assistance, carrier web portal login set-ups, and tracking/tracing
- This project under OFL will run until April 2027. upon completion of the project period, there may be an opportunity for redeployment to another segment.
no degree needed
