Remote
At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.
Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.
Summary of Position
The Billing Analyst I is responsible for performing accounting and financial work involving billing preparation, research, analysis, recording, reconciliation and reporting for the organization under general supervision.
Essential Duties and Responsibilities
- Perform routine account research, analyze variances and prepare appropriate reports for assigned book of business (BoB).
- Perform month-over-month analysis, researching and resolving invoicing discrepancies and explaining variances. Complex billing issues may require general supervision.
- Coordinate with Client Manager, Client Services, Sales, and Ops when as needed to address client special requests, new agreements/contract amendments, issues identified with client set up and/or billing and to reconcile accounts.
- Address activities assigned from Advanced Oracle Collections within 48 hours of receipt, unless otherwise noted or agreed upon.
- Answer and respond to internal and external calls and emails in a timely manner (48 hours or less, unless otherwise noted).
- Process and record debit and credit adjustments on assigned client accounts while adhering to department policy and internal controls.
- Prepare customer account reconciliations within appropriate period as identified in internal policies.
- Process special instruction billing for book of business on a monthly basis, while appropriately updating as circumstances change.
- Communicate with internal and external customers in a timely manner.
- Escalate intermediate and complex issues, delays and concerns in a timely manner to direct manager.
- Work collaboratively with Billing, Collections and Cash Applications ensuring clear and timely communication of customer issues, manual billings and other important factors to ensure customer satisfaction.
The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Supervisory Responsibilities
No
Mandatory Qualifications
- 2+ years of experience in billing
- Solid analytical, organizational, and problem-solving skills
- Ability to read and understand contracts as it relates to billing
- Ability to read and interpret sales contracts and related legal documents
- Solid English communication skills, both written and verbal
- Ability to work independently and as part of a team
- Proficient in Microsoft Office (Word, Outlook, PowerPoint)
- Intermediate knowledge of Excel
Preferred Qualifications
- Accounts Receivable experience
- Experience with CRM (e.g., Salesforce) and/or ERP systems (e.g., Oracle)
#LI-MM2
#LI-Remote